Booking Policies

Consultation cancellations

Your appointment is important to us and is reserved especially for you. We understand that life can sometimes get in the way and changes and cancellations may be necessary. Should you need to make changes to your appointment, we kindly ask that you provide a minimum of 24 hours’ notice. This policy is in place to allow your practitioner to offer your allocated time to another patient. You will be charged a cancellation fee equal to the cost of the consultation for any missed or cancelled appointments where you have provided less than 24 hours’ notice.

Consultation refunds

OneHealthClinics charges a consultation fee on behalf of our OneHealthClinics Practitioners. This consultation fee is charged at the time of booking and is non-refundable.