If you have spent time building a relationship with a doctor who knows your history and understands your health concerns, you have already done the hard work that makes telehealth genuinely useful. The idea that holistic GP Brisbane patients need to start fresh with telehealth, or that remote consultations are only for people without an existing GP, is a misunderstanding.
Telehealth for established patients is not a workaround. It is a practical extension of the care relationship you already have.
Telehealth Within an Ongoing GP Relationship
Telehealth for existing patients refers to phone or video consultations conducted through your regular clinic. It uses your existing medical records and continues the care relationship established through in-person visits. It is the same doctor and the same clinical standard, accessed when attending in person is not the most practical option.
What makes this different from generic online services is continuity. A doctor who has seen you in person and reviewed your test results over time is in a better position to deliver a quality remote consultation. The established relationship is the clinical asset. You can find more information on the benefits of seeing a regular GP through the Royal Australian College of General Practitioners (RACGP).
Types of Appointments That Work Best Remotely
Existing patients with an established relationship are well-positioned to use telehealth for a broad range of ongoing care needs:
- Repeat prescriptions: For stable, well-managed conditions where the GP already knows your treatment history.
- Result reviews: Discussing blood work, pathology, or imaging results once the doctor has received them.
- Mental health follow-ups: Many patients find these conversations easier from the privacy of their own home.
- Care plan reviews: Checking in on how a treatment plan is progressing or updating a specialist referral.
At One Health Clinics Albion, both phone and video consultations are available to patients across Albion, Newstead, and surrounding inner north Brisbane suburbs.
Continuity of Care and Shared Records
A common concern is whether the quality of care will be affected. At our clinic, patient records are shared securely within the practice team. If your usual doctor is unavailable, any GP within the team can access your complete history and provide care with full context.
This model is especially relevant for patients using the clinic’s broader range of services, including alternative natural therapies and allied health. For patients receiving care across multiple disciplines, shared records ensure that each practitioner is working from an informed picture of your overall health.
Medicare Rebates and Practical Costs
For patients who have attended the clinic in person at least once within the past 12 months, Medicare rebates apply to eligible telehealth consultations. This “12-month rule” is a requirement set by the Australian government to ensure patients maintain a face-to-face relationship with their healthcare providers. You can review the full eligibility criteria on the Services Australia website.
Standard Telehealth Consultation:
- Price: $103
- Medicare Rebate: $43.90
- Out-of-pocket: $59.10
Long Telehealth Consultation:
- Price: $180
- Medicare Rebate: $84.90
- Out-of-pocket: $95.10
Pricing accurate as of April 2026. For up-to-date pricing, please refer to the Fees section on the Clinic page.
Key Things
- Relationships matter: The quality of a remote consultation is tied to how well your doctor knows you.
- Maintain your rebate: Attending at least one face-to-face appointment per year keeps your telehealth rebate eligibility active for all future consultations.
- Know the limits: New symptoms requiring physical examination or procedures must still be attended in person.
- Format does not change quality: Whether you attend in person, by phone, or by video, your GP is working from the same complete health history
Frequently Asked Questions
How does telehealth work if I already have a regular GP?
It uses your established medical records and care relationship. Your doctor provides the same clinical standard remotely for appointments that do not require physical examination.
Are Medicare rebates available for telehealth?
Yes, provided you have attended the clinic in person at least once in the past 12 months. Patients who have not attended in person recently are generally not eligible for rebates on remote consultations.
What if my regular GP is unavailable?
Any GP at the clinic can see you. Patient records are shared securely, meaning any doctor you consult has access to your complete health history.
How do I book a telehealth appointment at One Health Clinics Albion?
Appointments can be booked online through HotDoc at any time. Indicate your preference for phone or video when booking. No referral is required.