Brisbane West End One Health Clinic

Do you accept new patients?

Yes. The doctors at this location are welcoming new patients and look forward to supporting your health journey with One Health Clinics.
Please arrive 15 minutes early for your first appointment to see the nurse for observations and to complete your new patient form.

Where are you located?

We are located within the West Village complex in The Eaves Building. The entrance is located between Yamas Greek and Italian Street Kitchen, in the uncovered area opposite Woolworths and Harris Farm Markets. Take the stairs or lift to Level 1, and we are straight ahead as you walk out.

Is there parking available?

There are various secure and street parking options available within walking distance from the clinic.

We recommend parking in the West Village carpark located at 21 Mollison Street, which offers 2 hours free parking. When entering the carpark, immediately turn left, and then take the first right and follow the signs for The Eaves building. Park near the boom gate and walk through to The Eaves building elevator and take it to Level 1.

We do not validate parking.

Is the practice wheelchair accessible?

Yes, there is elevator access to the clinic, and our rooms are designed to accommodate wheelchair users.

How do I make an appointment?

No referral is required to attend a OneHealth clinic. Appointments can be easily booked online through HotDoc. If you require any assistance booking an appointment please phone the clinic on (07) 3132 9191, or alternatively send us an email at [email protected]

How do I transfer my medical records to OneHealth clinics?

Please let one of our lovely reception staff know and they will provide a QR code or paper form for you to complete with your previous clinic details, and we will contact the clinic to obtain your records.

If you were a patient at Next Practice West End, we have recently rebranded to OneHealth clinics, but with the same team, service, and care that you know and trust. No transfer of records form is necessary for previous patients of Next Practice West End or Albion.

Are you a bulk-billing clinic?

We prioritise patient care above all else and aim to provide exceptional service without patients feeling rushed through their consultation. To accommodate this, we operate under a private billing structure. Patients with Medicare will receive a rebate for all eligible appointment types, with full payment required at the completion of the consultation with the doctor. Please see our patient fees page for a guide to the out-of-pocket costs.

Appointments for children under 5 years of age are billed directly to Medicare with no payment required.* Children aged 5-15 years of age, and concession & pension card holders are eligible for a 10% saving towards private fees.*

*Billings for Dr Malini Bose are separate and do not attract the savings listed above.

Please note, Medicare rebates are only available for Telehealth appointments if you have been seen face-to-face in the clinic in the last 12 months. New patients are not eligible for a rebate for telehealth appointments.

How are your fees calculated?

Fees for GP consultations are calculated based on complexity and appointment duration. The billing for a standard consultation allows for the discussion of 1 concern for a duration of up to 15 minutes. Multiple or complex concerns or appointments that exceed 15 minutes may attract a higher fee.

Specialised appointments, like Women’s health, cannabis or care plans may be priced differently. Please see our fees list or contact the clinic on 07 3132 9191 for more information.

What type of appointment do I book?

For new patients we recommend booking a standard consultation first, so you can get to know your doctor and discuss options for your concerns.

If you have multiple concerns, we recommend booking a long or extended consultation to ensure the doctor has adequate time to address your concerns. You will not be charged for the longer consultation if you do not end up needing it.

If you are not sure which appointment type best suits your needs, please phone the clinic on 3132 9191, or alternatively book a standard consultation and add comments to your appointment specifying the reason for your booking.

In an emergency, please dial 000 or attend your nearest hospital.

How do I know the cost of my appointment and the type of appointment required? 

Please book a long consultation if you:

• Have multiple issues to discuss
• Need a care plan or health assessment
• Have mental health concerns
• Require forms, reports, or medical certificates

Booking the right appointment length helps ensure your GP has enough time to provide thorough and attentive care. We advise to contact the clinic via phone and speak to one of our friendly reception staff if you are unsure on what type of appointment to book.

If you initially book a standard consultation with the GP but the consultation extends beyond the standard time due to the complexity of the medical issue, the consultation may be reclassified as a long consultation. Under Medicare guidelines, long consultations are billed at a higher rate to reflect the additional time and resources required.

We understand that financial considerations are important. If you are only in a position to afford a standard consultation, we kindly ask that you inform the GP at the beginning of your appointment. This will allow us to ensure that your consultation is managed appropriately within the allocated time, addressing your most pressing health concerns.