Brisbane West End One Health Clinic

Where are you located?

We are located within the West Village complex in The Eaves Building. The entrance is located between Yamas Greek and Italian Street Kitchen, in the uncovered area opposite Woolworths and Harris Farm Markets. Take the stairs or lift to Level 1, and we are straight ahead as you walk out.

Is there parking available?

There are various secure and street parking options available within walking distance from the clinic.

We recommend parking in the West Village carpark located at 21 Mollison Street, which offers 2 hours free parking. When entering the carpark, immediately turn left, and then take the first right and follow the signs for The Eaves building. Park near the boom gate and walk through to The Eaves building elevator and take it to Level 1.

We do not validate parking.

Do you accept new patients?

Yes. The doctors at this location are welcoming new patients and look forward to supporting your health journey with One Health Clinics.
Please arrive 15 minutes early for your first appointment to see the nurse for observations and to complete your new patient form.

Is the practice wheelchair accessible?

Yes! Our clinic is fully accessible, with elevator access and convenient parking. We’re happy to accommodate patients with mobility needs and make your visit as comfortable as possible.

How do I make an appointment?

Appointments can be easily booked online through HotDoc. If you require any assistance booking an appointment please phone the clinic on (07) 3132 9191, or alternatively send us an email at [email protected]

No referral is required to attend a One Health clinic.

How do I transfer my medical records to One Health clinics?

Please let one of our lovely reception staff know and they will provide a QR code or paper form for you to complete with your previous clinic details, and we will contact the clinic to obtain your records.

If you were a patient at Next Practice West End, we have recently rebranded to OneHealth clinics, but with the same team, service, and care that you know and trust. No transfer of records form is necessary for previous patients of Next Practice West End or Albion.

Are you a bulk-billing clinic?

We prioritise patient care above all else and aim to provide exceptional service without patients feeling rushed through their consultation. To accommodate this, we operate under a private billing structure. Patients with Medicare will receive a rebate for all eligible appointment types, with full payment required at the completion of the consultation with the doctor. Please see our patient fees page for a guide to the out-of-pocket costs.

Appointments for children under 5 years of age are billed directly to Medicare with no payment required.* Children aged 5-15 years of age, and concession & pension card holders are eligible for a 10% saving towards private fees.*

*Billings for Dr Malini Bose are separate and do not attract the savings listed above.

Please note, Medicare rebates are only available for Telehealth appointments if you have been seen face-to-face in the clinic in the last 12 months. New patients are not eligible for a rebate for telehealth appointments.

How do I know the cost of my appointment and the type of appointment required? 

Please book a long consultation if you:

• Have multiple issues to discuss
• Need a care plan or health assessment
• Have mental health concerns
• Require forms, reports, or medical certificates

Booking the right appointment length helps ensure your GP has enough time to provide thorough and attentive care. We advise to contact the clinic via phone and speak to one of our friendly reception staff if you are unsure on what type of appointment to book.

If you initially book a standard consultation with the GP but the consultation extends beyond the standard time due to the complexity of the medical issue, the consultation may be reclassified as a long consultation. Under Medicare guidelines, long consultations are billed at a higher rate to reflect the additional time and resources required.

We understand that financial considerations are important. If you are only in a position to afford a standard consultation, we kindly ask that you inform the GP at the beginning of your appointment. This will allow us to ensure that your consultation is managed appropriately within the allocated time, addressing your most pressing health concerns.

What is MyMedicare?

What is MyMedicare?
MyMedicare is a voluntary program introduced by the Australian Government to strengthen the relationship between patients and their regular GP clinic and support continuity of care. It helps formalise your ongoing relationship with One Health Clinics and aims to improve health outcomes through more coordinated and consistent care.

While MyMedicare has been available for some time, important updates came into effect from 1 November 2025, which may affect eligibility and access to some Medicare-funded services.

What are the benefits of MyMedicare?
Registering with MyMedicare at One Health Clinics may provide access to:

Rebates for longer telehealth consultations (when eligible)
Eligibility for certain care plans
Higher Medicare rebates for selected standard GP items
Improved continuity and coordination of care with your regular GP

Do I need to be registered to access a Care Plan?
Yes. To access a Care Plan, you must be registered with MyMedicare at the clinic where the appointment is being provided.

If you are registered at a different practice, you will need to update your registration before booking a Care Plan with us.

Please note: Mental Health Care Plans are not affected by this requirement.

Who can register?
You may be eligible to register if you:

Have a valid Medicare or DVA card, and
Have attended the practice at least two times in the past 24 months (for online registration via MyGov)
If you do not meet these requirements, you may still be able to register via our clinic-assisted process.

How do I register for MyMedicare?
You can register in one of the following ways:

1. Online via MyGov / Medicare Online Account
This option is available for eligible patients who meet the attendance requirements above.

2. In-clinic registration via HotDoc form
All patients can complete our MyMedicare registration form through HotDoc. Our reception team can then assist you with completing your registration.

If you are unsure about your eligibility or registration status, we recommend completing the HotDoc form to avoid delays.

What if I’m not registered yet?
If you are not yet registered with MyMedicare and wish to book a Care Plan appointment, registration will need to be completed prior to your appointment.

If you are unsure whether you are already registered, please contact reception or complete the HotDoc form so we can confirm and assist you.

Am I locked into One Health Clinics West End if I register?
No. MyMedicare does not lock you into a clinic. Registration is voluntary, and you can change or update your nominated practice at any time through your Medicare Online Account or with assistance from the clinic.

Who can register?
You may be eligible to register if you:

Have a valid Medicare or DVA card, and
Have attended the practice at least two times in the past 24 months (for online registration via MyGov)
Children:
Children are also eligible to be registered in MyMedicare. A parent or guardian can complete the registration on their behalf.

Need help?
Our reception team is available to assist with any questions about MyMedicare, eligibility, or the registration process.

How do Adult ADHD assessments with Dr Theresa Denham work?

Dr Theresa Denham is now offering Adult ADHD assessments for patients aged 18 and over, with appointments available from Monday 20 April 2026. New patients can book into our dedicated ADHD assessment clinics, currently held only on Monday mornings.
The assessment process typically takes 3–5 appointments to ensure an accurate diagnosis, identify any other physical or mental health factors, and determine the most appropriate treatment if required. The first three appointments are 60 minutes in duration, with any additional follow-up appointments being shorter and billed as standard consultations.

Fees for initial 1-hour appointments:
Total fee: $480
Medicare rebate: $202.65
Out-of-pocket cost: $277.35
Out-of-pocket costs contribute towards your Medicare Safety Net.

A 50% deposit is required at the time of booking to secure your appointment. This deposit is non-refundable for missed appointments, and missed appointment fees do not attract a Medicare rebate. Patients who miss an appointment may be required to pre-pay future appointments in full.
If you need to cancel or reschedule, this must be done with at least one business day’s notice to be eligible for a refund. For Monday appointments, cancellations must be made by the same appointment time on the Friday prior.

Patients are responsible for confirming their appointment via SMS. If you arrive late, you may still be seen if time permits, however the consultation may be shortened and your Medicare rebate adjusted accordingly.

Why do you charge a cancellation or non-attendance (DNA) fee?

At our clinic, appointments are reserved specifically for you. When an appointment is missed or cancelled with insufficient notice, that time cannot be offered to another patient who may need care.

For this reason, a fee of 50% of your allocated appointment time may apply to appointments that are not attended or cancelled with less than 24 hours’ notice. For standard 15-minute appointments, the fee is $51.50.
We aim to be transparent about this policy, which is outlined on our website, in booking confirmations, and in appointment reminders. While we understand that unexpected situations can arise, fee waivers are considered only in exceptional circumstances at the discretion of the practice.

Occasionally, doctors may run behind due to emergencies or complex consultations. We appreciate your patience, and the same level of care will be provided to you when it is your turn.

Outstanding fees will need to be settled before future appointments can be booked.

If you need to cancel or reschedule, we encourage you to contact us as early as possible so we can offer the appointment to another patient.